Terms of Service

These terms are the agreement between you and Van Guardia Digital LLC for the use of Guestavia. By creating an account or paying a subscription, you accept them. They are written to be understood; where a rule might sting, we say it up front rather than burying it in clause 14.

1 · What Guestavia is

Cloud software for managing short-term rental accommodation: bookings and calendar, AI concierge, your own booking website, pricing, operations and cleaning, cash flow, automated messages and guest management. It runs in the browser; nothing to install.

Guestavia is a tool, not an agency or an intermediary. We are not party to the relationship between you and your guest, we do not own the accommodation, we do not collect money on your behalf, and we are not answerable for what happens during a stay.

2 · Your account

• You must be of legal age and able to enter into a contract.
• The details you provide at sign-up must be true and kept up to date.
• You are responsible for your password and for anything done from your account. If you suspect unauthorised access, write to us and we will suspend it immediately.
• You may invite team members with limited permissions. What they do counts as done by you.

3 · Plans, prices and properties

Current plans, prices and scope are published at guestavia.com. The rules:

• Prices are shown in your market's currency, determined by the country of your card.
• Subscriptions are monthly or annual. Annual is charged up front at the published discount.
• The Max plan includes 3 properties and has no cap: each additional property adds the published per-unit amount, with the published volume discount based on the unit's position in the account (from the 6th unit on).
• Prices may change. If they do, your price does not move while your subscription stays active (grandfathering). A price change only reaches you if you cancel and come back later.
• No setup fee, no per-booking commission, no minimum term.

4 · Billing, renewal and cancellation

• Payments are processed by Stripe, acting as merchant of record. We do not store card data.
• Subscriptions renew automatically at the end of each period until you cancel. This is the rule that annoys people most when it takes them by surprise, so there it is, in bold.
• You can cancel whenever you like, from the dashboard, without calling anyone or explaining yourself. Cancellation takes effect at the end of the period already paid for: you keep using the service until then.
• If a payment fails we notify you and retry. If it remains unpaid after retries, the account is suspended and your data stays available for 30 days.
• Applicable taxes are calculated and added according to your country.

5 · Acceptable use

By using Guestavia you agree not to:

• Send spam, or message people who did not give you their contact details in the context of a booking or enquiry.
• Upload unlawful or misleading content, or content infringing third-party rights.
• Attempt to breach system security, access other accounts' data, or reverse-engineer the software.
• Resell the service or grant access to third parties outside your operation without our prior agreement.
• Run automated bulk requests that degrade the service for others.

Serious breach may lead to suspension. Except where there is immediate risk, we write to you first.

6 · What is yours and not ours

This matters, dull as it reads. As the host, you are solely responsible for:

• Permits and licences for your accommodation.
• Taxes on your activity. Guestavia reports and organises numbers; it does not file or settle anything for you.
• Guest registration obligations with the relevant authority — the traveller report in Spain, provincial registries in Argentina, whatever applies where you are. The software helps you collect the data; filing is yours.
• Your dealings with guests, the payments you take and the policies you configure.
• The lawfulness of the data you upload: having a basis to process it and informing your guests what you do with it. The addendum in our Privacy Policy is there for exactly that.

7 · Artificial intelligence

The AI Concierge answers your guests autonomously when you enable it. Honest rules:

• It can be wrong. It generates text from the information you entered; it may misread a question or state something incorrect.
• You supervise. The system flags conversations needing your attention, but ultimate responsibility for what is said to a guest is yours.
• You can switch it off and work manually whenever you want.
• Every plan includes a number of AI conversations per month, published at guestavia.com. A conversation is a whole thread, not a message. If they run out, the Concierge does not shut down: it keeps answering from your property’s own details, and anything needing your attention is flagged in the panel. The allowance renews every month.
• We do not warrant accuracy, nor that a reply suits every situation. Do not rely on it as legal, medical or financial advice.

8 · Availability and product changes

We work to keep the service available, but we do not commit to an uptime percentage — we would rather not promise what we cannot guarantee. Interruptions can happen through maintenance, vendor failures or causes outside our control.

The product evolves and we add features often. If we ever had to remove a significant feature from your plan, we would give you at least 30 days' notice and, if that breaks your setup, you may cancel and we refund the unused portion.

9 · Your data is yours

• Everything you upload — properties, bookings, guests, text, photos — remains yours. We claim no ownership over it.
• You grant us only the technical licence needed to host, process and display it back to you, which is what makes the software work.
• You can export your data while the account is active and for 30 days after cancellation.
• The Guestavia software, brand, code and copy are ours. Your subscription gives you the right to use them, not to own them.

10 · Limits of liability

To the extent the law allows:

• The service is provided "as is". We give no implied warranties of fitness for a particular purpose.
• We are not liable for lost profits, lost bookings, reputational harm or indirect damages.
• Our total liability is limited to the amount you paid us in the 12 months preceding the event.

These limits do not apply to wilful misconduct or gross negligence, nor to rights your national law makes non-waivable where you are a consumer.

11 · Termination

You may leave whenever you wish. We may suspend or close an account for serious breach of these terms, fraudulent use or sustained non-payment. Except where there is immediate risk or a legal mandate, we notify you first and give you time to export your data.

12 · Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, and disputes are submitted to its courts.

With one clarification we are not going to hide: if you contract as a consumer, the law of your country of habitual residence may give you rights and forums that cannot be waived by contract. You keep that protection in full, whatever the paragraph above says.

Before any formal action, write to [email protected]. The vast majority of things are settled with one email.

13 · Changes to these terms

We may update them. Material changes are announced by email or in the dashboard at least 30 days in advance. If you disagree, you may cancel before they take effect and you will not be charged for the following period.